338bd Privacy Policy

1 Introduction & Scope

338bd ("we", "our", "platform") operates a secure and reliable online betting and casino platform for players in Bangladesh. This Privacy Policy ("Policy") describes how 338bd collects, uses, stores, discloses, and protects your personal information.

By using our website or services, you are considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services and contact us directly with any questions.

This Policy should be read together with the Terms & Conditions and Responsible Gaming policy, as these three documents together form the overall service framework of 338bd.

2 Information We Collect

338bd may collect your information in various ways. The types of information collected are described below:

2.1 Registration & Account Information

When you create an account or log in to 338bd, we may collect the following information:

• Full name and contact address
• Email address and mobile number
• Date of birth (for age verification purposes — only those aged 21 or above may participate)
• Username and password (stored in encrypted form)
• National ID card or other identity documents (when identity verification is required)

2.2 Financial Transaction Information

For deposits and withdrawals on 338bd, we record transaction-related information. This includes details of transactions processed through bKash, Nagad, Rocket, Upay, and bank transfers. We do not store your full mobile banking PIN or password.

2.3 Technical & Usage Information

When you visit our platform, we may automatically collect the following information:

• IP address and device type
• Browser version and operating system
• Time spent on the platform and details of pages visited
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from when you arrived at our site)

2.4 Customer Support Information

When you seek assistance through our 24/7 live chat or email, we may retain records of those conversations or communications. This helps us improve our service quality and provide you with better support in the future.

3 Purpose of Using Information

338bd uses the information collected about you for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Processing financial transactions and maintaining transaction history
• Ensuring age verification (to comply with the 21+ age rule)
• Detecting and preventing fraudulent activity
• Communicating with you on important matters (account updates, security alerts, etc.)
• Improving our service quality and developing new features
• Complying with applicable laws and regulations
• Monitoring responsible gaming and ensuring user protection

We never sell your information to third parties or transfer it to advertisers.

4 Data Storage & Security

338bd gives the highest priority to the security of your personal information. We use industry-standard SSL (Secure Socket Layer) encryption technology, which keeps all data transmitted between you and our servers secure.

Our security measures include:

• Encrypted storage of all sensitive data
• Use of password hashing technology
• Firewalls and access controls to prevent unauthorized access
• Regular security audits and vulnerability testing
• Data access restricted to authorized personnel only

We may retain your information for as long as your account is active and for as long as legally required after the service ends. When data is no longer needed, it is securely deleted.

5 Sharing Information with Third Parties

338bd does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay, and banking services), technology infrastructure providers, and game providers (including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others) may process limited amounts of information in the course of providing services as our partners. Each of these parties operates under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to provide information to competent authorities when required by applicable law or judicial order. In such cases, we provide only the information that is necessary.

5.3 Fraud & Security Protection

Relevant information may be shared when necessary to prevent fraudulent activity, money laundering, or other illegal activities.

6 Cookie Policy

338bd uses various types of cookies that enhance your browsing experience and ensure the functionality of the platform.

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze platform usage and improve services.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

7 User Rights

As a user of 338bd, you have the following rights:

• Access: The right to request access to the information stored about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (except where required by legal obligations).
• Right to Object: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive information about yourself in a structured and readable format.
• Withdrawal of Consent: The right to withdraw consent at any time from data processing carried out on the basis of consent.

To exercise these rights, email [email protected] or contact us through our live chat.

8 Protection of Minors

338bd provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors. If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

If you believe that a minor is using our platform, please notify us immediately.

9 International Transfer of Data

In some cases, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that the information is kept under appropriate protection measures and that the standards described in this Policy are maintained.

10 Policy Changes

338bd may update this Privacy Policy from time to time. For any significant changes, we will post a notice on our platform or inform you at your registered email address.

Continued use of the platform after changes are made will be considered as your agreement to the updated Policy. We therefore recommend reviewing this page regularly.

11 Contact

For any questions, concerns, or requests regarding this Privacy Policy, contact 338bd through the following:

• Email: [email protected]
• Live Chat: Available 24/7 through the website

Our support team is ready to answer your questions in both Bengali and English.