Frequently Asked Questions
All answers to your questions
about 338bd in one place
Whatever questions you have about bonuses, VIP, payments, mobile play, and cricket betting — you will find everything explained in detail here.
Questions can come up at any stage of using 338bd — from opening an account to making a withdrawal. On this page, we have organized the most frequently asked questions from players in Bangladesh into five sections: VIP & Cashback, Bonuses & Offers, Deposits, Playing on Mobile, and Cricket Betting. If anything is still unclear after reading the answers, our 24/7 support team is always ready to help.
Frequently Asked Questions
VIP & Cashback
338bd has five VIP levels — Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback benefit increases at each level. As you move up from Bronze to Diamond, your benefits improve progressively, and each level comes with special offers, priority support, and various perks.
The weekly cashback rate varies by level. Bronze members can earn up to 0.3%, Silver up to 0.6%, Gold up to 0.9%, Platinum up to 1.2%, and Diamond members up to 1.5%. Each week, this cashback is calculated based on your net wagers and credited directly to your account.
VIP level progression depends on your regular activity on the platform. The more you play and wager, the faster your level will increase. 338bd automatically reviews your activity and upgrades you to the next level once you qualify. For detailed conditions on level advancement, contact the support team.
Beyond cashback, VIP members enjoy a range of exclusive benefits. Higher levels come with special promotional offers, faster withdrawal processing, higher deposit limits, and the opportunity to have a dedicated account manager. Diamond members receive the highest level of benefits and priority service at 338bd.
At the end of each week, 338bd calculates your total wagers for that week and determines the applicable cashback amount. Cashback is generally credited directly to your wallet at the start of the new week. For more details on the exact cashback credit timeline, contact us via live chat.
Bonuses & Offers
After creating an account at 338bd, a 100% welcome bonus is automatically added to your account on your first deposit. For example, if you deposit ৳1,000, you will receive an extra ৳1,000 as a bonus, bringing your total balance to ৳2,000. The maximum bonus is ৳8,000, so if you deposit ৳8,000 or more, the bonus will be capped at ৳8,000.
A wagering requirement is the number of times you must place bets before you can withdraw bonus funds. At 338bd, it is 10 times the bonus amount only — not the combined deposit and bonus. For example: if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in wagers. Only after that can you withdraw winnings earned from the bonus.
Yes, every bonus at 338bd has a usable validity period. If wagering is not completed within the specified time, the bonus may expire. Before claiming any bonus, you should carefully read its expiry date and terms and conditions. Contact our support team for accurate information.
No, the 338bd welcome bonus is strictly a one-time offer — only one account per player, per device, and per payment method is allowed. Attempting to abuse the bonus by creating multiple accounts risks account cancellation and forfeiture of any winnings.
How to Deposit
Deposits are usually credited instantly. If the funds have not arrived after some time, first confirm from your mobile banking app that the transaction was successful and note the transaction ID. Then contact 338bd via live chat or at [email protected] with that reference number — the support team will resolve the issue promptly.
Log in to 338bd, go to the deposit section, and select Nagad as your payment method. Follow the instructions shown, open your Nagad app, send the amount to the specified number, and enter your transaction PIN. Once the deposit is successful, your 338bd account balance will be updated automatically. The minimum deposit amount is ৳300.
338bd supports the most popular payment methods in Bangladesh. You can deposit via bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank). The minimum deposit amount is the same across all methods — ৳300.
The minimum deposit at 338bd is ৳300 for any payment method. For withdrawals, the minimum amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes, which is among the fastest of any online platform in Bangladesh.
338bd itself does not charge any transaction fees. However, your mobile banking service (bKash, Nagad, Rocket, or Upay) may deduct its own transaction fee according to its own policies. The same applies to bank transfers.
Playing on Mobile
The result of every round is stored on 338bd's server side. If your connection drops, you will be able to see the result of that round when you log back in. If the connection dropped before a round was completed and you notice a discrepancy in the result, notify us immediately via live chat.
On Android, open 338bd.lat in Chrome, tap the three-dot menu on the right, and select "Add to Home screen". On iOS, open the site in Safari, tap the share icon, and select "Add to Home Screen". After that, you can access the site directly from your home screen just like an app.
First, clear your browser's cache and cookies. In Chrome, you can do this from Settings > Privacy > Clear Browsing Data. Then restart the browser and open 338bd.lat again. If the issue persists, try a different browser (Firefox or Samsung Internet) and check your Wi-Fi connection.
338bd's full platform is optimized for mobile browsers. Slots, live casino, cricket betting — all sections run equally well on mobile. There is no need to download a separate app; just open 338bd.lat in your browser and enjoy the full experience.
338bd works well on any smartphone or tablet running Android 6.0 or above, or iOS 12 or above. For desktop, Chrome, Firefox, or Edge browsers are recommended. Live games may run somewhat slowly on older or low-spec devices.
Cricket betting
Yes, 338bd offers live in-play betting. During a match, you can place bets on various markets in real time — such as runs in the next over, next wicket, or ball-by-ball markets. In-play odds change quickly, so it is best to analyze the situation carefully before making a decision.
338bd offers betting on BPL, IPL, T20 World Cup, ICC tournaments, and various other international cricket events. Popular matches like Bangladesh vs India have a wide range of markets available, from which you can choose the bets you prefer.
Decimal odds show the total amount you will get back (including your original stake) for every ৳1 wagered. For example: at odds of 1.85, if you win a ৳1,000 bet, you will receive a total of ৳1,850 — meaning a profit of ৳850. The higher the odds, the bigger the reward, but the bookmaker also considers the probability to be lower.
If a match is declared abandoned due to rain or any other reason and no official result is reached, all bets on that match are generally voided and the original stake is refunded. If a result is determined by the Duckworth-Lewis (D/L) method, it is considered a valid result. See the 338bd rules page for the specific rules of each event.
338bd offers betting on various cricket markets: match winner, toss winner, top run scorer, top wicket taker, total runs (over/under), first wicket fall market, and per-over run markets. For example, in a Bangladesh vs India match, you can place bets on everything from the match winner to the total runs in a specific over.
Still have questions?
Our dedicated support team is available 24/7 in Bengali and English. Get an instant response via live chat or send a detailed question by email.
Log in to 338bd